Conditions of Use
The present conditions of use are agreed between the travel agency Fascinating Morocco whose headquarters is located at 111 Cleeve Road, B144EF Birmingham – United Kingdom, and by any person or entity wishing to proceed with a purchase of a tour or travel experience from the website www.fascinating-morocco.com , hereinafter referred to as “The Customer”.
Article 1. Subject
The present conditions of use aim to define the conditions applicable to any purchase made through the website between the travel agency “Fascinating Morocco” and “the customer”. The acquisition of any tour or experience through the present website means the acceptance without reserve of the present conditions of use, and the customer recognizes to have taken knowledge before making a booking or ordering any service.
At any time, the agency Fascinating Morocco preserves the possibility to change the present conditions of use, in order to respect any new regulation or to improve the use of its services. Therefore, the applicable conditions are those approved by the customer on the date of his booking.
Article 2. Tours & Experiences
The available tours and travel experiences are those published on www.fascinating-morocco.com within the limit of availabilities. The travel agency Fascinating Morocco reserves the right to change at any time, partially or entirely, the offered tours and travel experiences. Each tour or travel experience is presented on the website under the form of a full description with all available characteristics (destination, itinerary, duration, prices, included and excluded services…) The photographs are as accurate as possible but do not commit the Agency.
Article 3. Prices
The prices listed on the product factsheets are prices in Pound Sterling (GBP: £), at any time, the travel agency Fascinating Morocco reserves the right to change the product prices, however, the prices appearing on the website the day of the booking will be the only prices applicable to the customer.
Article 4. Bookings and Payment Conditions
The travel agency ‘Fascinating Morocco’ proposes 2 different options for any customer wishing to book a tour or travel experience through the website:
- Online Booking: Offered for all tours and travel experiences that are available each day from the chosen travel destination, with no close-dates or restrictions on availabilities and number of participants.
- On Request Booking: Offered for all tours and travel experiences that are only available on request, the customer must contact the agency Fascinating Morocco by telephone or e-mail to check availabilities before making a booking.
The customers can order and pay for any tour or travel experience using the following payment options:
– Online Payment (PAYPAL): the customer can select any tour or travel experience proposed on the website www.fascinating-morocco.com and proceed to online payment using our online booking API connected to PayPal. This option is proposed for some tours and travel experiences available for online booking.
– Wire Transfer: the customer can select any tour or travel experience from www.fascinating-morocco.com and contact the customer service to request a payment via wire transfer. The customer will receive an e-mail from our support with the bank account details of the travel agency in order to pay his booking by wire transfer.
– Payment Upon Arrival: For the last minute bookings and some special tours and travel experiences, the customer can request a payment upon arrival. If the booking request is approved, the customer can pay the total amount directly to the driver or the tour guide, cash (Sterling Pound or Morocco Dirhams) or by credit card.
In case of frauds or problems related to the payment of any tour or travel experience proposed on our website, the customer can request a cancellation of the payment from his bank in order to get a full refund.
The confirmation of any payment made through this web site, implies acceptance of these conditions of use. All the data provided by the customer will be worth proof of the payment. If the customer fills his e-mail address on the booking forms, he will receive a confirmation of his payment by e-mail.
Article 5. Our Guarantees
– Competitive value for money
– Courteous Service
– Vehicles Clean and in Good Conditions
– English speaking Drivers, professional and trained to drive safely in any situation
– Insurance for drivers and passengers
– Professional staff of travel agents, customer advisors and tour guides
Article 6. Customer’s Responsibilities
– The customer commits himself to keep a correct attitude, not to consume drugs and not to get drunk. It is forbidden to smoke in the vehicles or non-smoking common areas.
– No food, drink or animals are allowed in vehicles, hotels, restaurants and some special places, unless previously agreed.
– The luggage is under the responsibility of the customer; the travel agency is not responsible for objects forgotten in the vehicles or elsewhere during any tour or travel experience.
– Any complaints must be made within 7 days of the event. After this period, they will not be taken into account. In case of professional error (unavailability of a tour or travel experience booked through our website, hotel over booked, driver’s no-show, vehicle breakdown…), the customer can request an alternative or refund of his payment.
Article 7. Intellectual Property
All the elements of the site www.fascinating-morocco.com are and remain the intellectual and exclusive property of the agency Fascinating Morocco. Nobody is authorized to reproduce, exploit, or use, even partially, the elements of this website.
Article 8. Copyright Information
The tours and travel experiences published on this website are copyright. You may download, display, print and reproduce this content only for non-commercial use with the copyright acknowledged.
Agencies wishing to make Library content accessible through their website are encouraged to link to the required content from this site.
This web site contains links to a wide range of travel resources which do not belong to Fascinating Morocco. We aim to provide links which will be useful to users of the web site, we cannot endorse these sites or guarantee the content of linked resources.
Article 9. Force Majeure
In case of force majeure, the travel agency is not considered responsible for the non-execution or the bad execution of the current conditions, and will be not required to pay any damages to the customers.